Newest Dream Jackpot Review for 2024

Casino Rating:

Here are the Dream Jackpot bonus codes explained and analysed. Our Dream Jackpot review will go into the depths of this great British gambling site, from the available games to the registering procedure and transaction policies.

The casino platform simply has a hard time working properly. It had the longest loading times we have seen up to date, a situation confirmed by the GTmetrix tool. The design direction is decent, and the same goes for the mobile implementation, but the performance ruins it all.
Deposits & Withdrawals
While British users can choose from some of the best payment options available in the current iGaming market, however, the payout time could have been better.
The casino has all the essential games and could have gotten a maximum score in this category. Nonetheless, where it fails is the presentation. Some entries, such as the Evolution Gaming live casino lobby, were nigh impossible to locate.
While its initial welcome bonus is only a first deposit offer, the casino hosts a slew of either spin-based or match Dream Jackpot bonus codes for its British users. Beyond these options, you should know that no less than three weekly Dream Jackpot bonus codes are currently available.
Customer Support
You will not meet any difficulties with the online casino's customer support. Brits can either reach out to the staff via email or the live chat option that works 24 hours a day, seven days a week. The agents are well-prepared and will surely address your issues comprehensively. The casino has no phoneline.
Responsible Gambling
The gambling website is a safe environment as it has put into place most of the required responsible gambling systems for the sake of its British customers. It also manages to communicate and implement them efficiently.
Min. deposit £20
Min. Withdrawal £20
Max. cashout £20000
Payout time 2 days
Game types Roulette, Live Casino, Baccarat, Slots, Table games, Video Poker, Jackpots, Scratch cards, Keno, Bingo, Blackjack, Craps, Slingo, Progressive, Online lottery, Sic Bo, Live Roulette, Live Blackjack, Live Baccarat, Poker
Slot games 1950
Live dealer games 137
Licenses Malta Gaming Authority, UK Gambling Commission
Vip program No
  • Sic Bo
  • Progressive
  • Online lottery
  • Craps
  • Slingo
  • Live Baccarat
  • Live Casino
  • Scratch cards
  • Keno
  • Video Poker
  • Jackpots
  • Table games
  • Slots
  • Baccarat
  • Live Roulette
  • Bingo
  • Live Blackjack
  • Blackjack
  • Poker
  • Roulette
Deposit options Skrill Moneybookers, MasterCard, Neteller, Visa, Bank Transfer, PaysafecardRead more
Min deposit £20
Accepted currency GBP
Payout options Skrill Moneybookers, MasterCard, Neteller, Visa, Bank Transfer, MaestroRead more

Dream Jackpot Review Table of Contents

Dream Jackpot Bonus Codes

You could join the platform as such or opt for one of the Dream Jackpot bonus codes. Here is why and how to do the latter.

Read more

No matter the type of promotion you opt into, your subsequent funds will go into a bonus balance. This is separate from the cashable balance.

The wagering requirement of Dream Jackpot

Dream Jackpot bonus codes are subject to wagering requirements before cash-out. The standard rollover across the casino website is 35x applicable to the bonus amount.


The 35x turnover requirement is the industry standard for British casinos.

More so, given the balance separation, only wagers made with certain funds will count for conversion. Additionally, games will utilise the cash balances first.

However, your bets can take both from real funds and Dream Jackpot bonus codes. In such a case, any resulting money will be proportionally divided.

Divided generated funds

  • You have £5 in your real balance and £10 from Dream Jackpot bonus codes.
  • You place a £15 bet and receive in turn £75.
  • Then £25 will go to your cash balance, while the remaining £50 goes to the bonus balance and is subject to wagering requirements.

The games you play on for the sake of converting the offers are another aspect you should pay attention to.

Game Contributions Dream Jackpot Bonus Codes

Game Types Contribution percentages
Most Slots 100%
Scratch Cards & Keno 100%
Selected Slots 20%
Table & Video Poker Games 0%
Jackpots & Progressives 0%
Excluded Slots & Other Games 0%

It is not usually the case that any live casino or table will have a zero contribution for wagering Dream Jackpot bonus codes.

Such activities would generally have a twenty or a lower ten per cent contribution. The casino operator’s decision effectively reduces the range of activities you may engage in while opting for promotions.

Nonetheless, several more conditions will apply both to bonus funds in general and specific promotional items.

Expiry Time, Maximum Cash out & Other Conditions

All Dream Jackpot bonus codes, with the exceptions of spins, will expire within 30 days. Thus, if you fail to complete the wagering within the designated time, you lose the remaining convertible funds. Promotional rounds expire within ten days.

Note that for spins, you will complete the wagering based on the funds resulting from their use. Coupons will have a redeemability expiry period of 24 hours.

British players, additionally, are not allowed to stack or combine Dream Jackpot bonus codes. Therefore, once you opt into a promotion, you must play and complete its wagering, while any others you are eligible for will remain pending.

Illegal & Irregular Play with Dream Jackpot Bonus Codes

The online gambling site’s promotional terms provide the following irregular play examples:

  • Breaching any general or specific promotional terms.
  • Colluding with other British users to obtain a guaranteed profit via Dream Jackpot bonus codes, irrespective of the final result.
  • Progressing to the stages of a rollover requirement only to complete it with cash funds once no wagering requirements apply.
  • Placing large bets on table games and returning to complete the round once the turnover is complete.
  • Depositing and withdrawing shortly thereafter, only to claim deposit-based offers.
  • Abusing bugs, software glitches, or any other platform or game faults.

Engaging in any irregular play practices, irrespective of the final result will lead to the loss of Dream Jackpot bonus codes and access to the site.

  • Bonus rating

    50 FREE SPINS FOR £20

    More details
    Min deposit£20
    Wagering35X (Winnings)
    Max cashout£100
    Valid only for gamesBig Bass Bonanza

    The bonus spins expire within 24 hours.

    Should you claim this bonus?

    We give Dream Jackpot’s 50 Big Bass Bonanza spins a recommended rating. New players depositing over £20 receive risk-free rounds on a popular title. With a £100 maximum withdrawal cap, this provides solid gameplay value. Our main critique would be the 35x wagering requirement if you do hit a big win, which may prove difficult to clear within time limitations. But for the upfront free spins accessible with an average first deposit, it’s a nice incentive to try Dream Jackpot’s offerings.

    18+. New players only. Min deposit £20. 1st deposit: 50 spins on Big Bass Bonanza. 35x wagering applies, within 21 days. Max wins from spins £100. Spins expire after 24 hours. Full T&Cs Apply - T&C Apply, 18+
  • Only by email

    9.5 / 10
    Alpha Rating

    Get 100 Free Spins No Deposit

    This offer can only be claimed by subscribing.

    We keep your email private. It's only used to send promotions. Subscribing means you agree to receive them.

Casino Overview

Live casino
Fast withdrawal
VIP program
Company name:
White Hat Gaming Limited
Registration number:
Online since:
85 St John Street, Valletta, VLT1165, Malta

Malta Gaming Authority:
UK Gambling Commission:

The company behind the casino site is White Hat Gaming Limited, which has become a household name for gambling experts, especially in the British iGaming market. This top operator is also currently running gambling websites, such as PlayGrand Casino, Dream Vegas, Klasino, Casilando, or 21 Casino, among many others.

The casino operator currently holds over 30 domains that function with licensing from the UK Gambling Commission. As further proof of legitimate and high-quality service, White Hat Gaming Limited also holds the Malta Gaming Authority accreditation. Although it is not as strict as the UK national regulator, it still maintains higher standards.

Our findings of the casino’s operator and accreditation in the Dream Jackpot review prove essential for the British user, as they are not immediately evident.

Registration process

You will start your registration process by sharing your first and last names, gender, date of birth, and country of residence. The latter choice will dictate the available currency.

Thus, for customers residing within the UK, like yourself, the solely available currency will be the British Pound Sterling.

Share contact details

  • An active email address.
  • Your British phone number.
  • The physical address you are currently residing at within the UK.

The last page is where you choose your login credentials. Your username should be formed out of numbers and lowercase letters, with no spaces, while the password should exceed eight characters. Once you tick the Terms, Privacy, and Funds Policy consent box, you are done and can proceed to claim the Dream Jackpot bonus codes.


You must activate your account via email following registration. Once you are done, you may access the website.

However, registration will not deem you eligible to access all the features present on the online gambling website.


To become a fully functioning British user, you must complete the following verifications:

The email activation is the lightest and requires the least effort from you.

The age verification follows

This procedure will require you to upload a type of document that attests to your provided date of birth and name. These can range from your British national ID to a passport or a driver’s license.

If you are proven to be underage or altogether fail to add the required documents, you will lose access to your British account, as well as funds resulted from playing on the website. The casino operator will, however, return the deposited funds via a method determined internally.

Further verifications will include confirming your address. The standard across today’s British iGaming market is that you must send a utility bill or card statement no older than three months, with your name and address appearing on it.

Be aware

The online casino operator will engage in routine checks, so do not consider it odd that you may have to complete verifications later.

Ownership verifications

When using payment methods, you will additionally need to prove that they are in your ownership. How you may do so will depend on the option you pick, but as far as standards go:

  • For debit cards, provide copies of their fronts and backs with the middle eight digits, and CVV digits obscured. Your name and expiry date should show.
  • When using e-wallets, share a screenshot of your logged-in account with your name present.

You may use your account as far as you are the sole accessor, and your actions do not go against the terms of use.

Account Closures and Inactivity

You may willingly opt-out from using the platform. British customers can reach out to the customer support team and state their wishes.

Nonetheless, the casino operator may decide to close your account without your consent.

Be aware

The casino operator reserves the right to close a British account and for any reason.

Situations when generated funds from Dream Jackpot bonus codes become void

  • You have opened multiple accounts on the gambling platform.
  • You breached the casino’s warranties.
  • You attempted to play, albeit having been previously banned from using the casino site.
  • You shared access with someone else, intentionally or not.
  • You have engaged in cheating, conspiracy, or the origin of your funds is fraudulent.
  • While playing, you have used automatic systems or software.
  • You have issued a reversal or charge-back of your deposit.


Abusing Dream Jackpot bonus codes will also be grounds for account closures.

We can also add that if there is proof of such actions on another gambling site, the operator may exclude you.

When do Accounts Become Inactive and What Happens to Them?

If for 12 continuous months, you have failed to access, wager or add funds, your British account shall become inactive.

Once the dormancy goes into effect, the online gambling site operator will send you an email reminder via the shared address. From then on, you get 30 days to re-access your profile.

Your British account will become subject to a £5 monthly maintenance fee from the thirteenth month on.


If your balance is less than £5, the casino will deduct its entirety.

You will also get a monthly reminder. Once your cashable balance hits zero, the operator is entitled to terminate the account entirely.

Dream Jackpot User experience

No policy or feature would be relevant were it not for the usability of a platform. The technical implementation becomes a foundation stone for a gambling website, which we should devote extra attention to.

Unfortunately, the great variation in the devices owned by British users makes it difficult to arrive at a general and objective result. With this in mind, we ask our platform testers to access and assess the website via multiple hardware and software configurations.

As proof of transparency, we will provide the technical specifications relevant for this Dream Jackpot review:

Device Internet Browser
HP Stream Laptop 11 Wi-fi, 3G, 4G Google Chrome, Mozilla Firefox
iPhone 12 Wi-fi, 3G, 4G Google Chrome, Mozilla Firefox, Safari
Surface Pro x Wi-fi, 3G, 4G Google Chrome, Mozilla Firefox


The overall layout of the casino website is among the more aired and better implemented. A trademark of White Hat Gaming Limited gambling sites, the three-colour palette makes browsing the platform an incredibly pleasant and relaxing experience.

At no point do you feel harassed by advertisements or invitations to gamble. Beyond responsible gambling considerations, this form of strategic restraint paints the picture of a professional and secure platform.

Game lobby implementations do vary in quality, but we cannot ascertain whose fault it is.


One bad decision is that of changing the layout when a user signs in. The one accessible while logged into your account is far more confusing.

Overall, however, even by the first-hand experience, our testers could tell that the platform had some performance issues. Images or pages would fail to load on time, in certain instances, taking several seconds. In a comedic twist, even the time session watch would tuck during loading and fail to register the load periods.

The tool we use to analyse the site

We used the services of the GTmetrix tool, for a more objective perspective. This third-party system assesses the performance and structure of websites. For the sake of maximum relevance for the British reader, we have utilised a server-based within the UK.

Results relevant for Google Chrome
Tested Pages Performance Rate Structure Rate
Home Page 25% 58% F
Promotions Page 54% 65% E
Account Page 51% 80% D
Games Page 37% 73% F

As aggravating as they are, the results only confirm the hunch we had while utilising the platform.

Both the home page and the games page attained an overall F GTmetrix grade, while the Dream Jackpot Bonus Codes Page got a slightly higher E, with the account tab having the best structure score, albeit failing in performance.

We may encounter the case where the scores returned by GTmetrix are not immediately visible. However, there is no reason for scepticism with this casino platform as the objective technical issues manifest into a cluttered and slow experience punctuated by long loading pauses.


The performance issues seem to make a return in mobile form too. Considerable loading times and blank thumbnails are ever-present.

However, there is one caveat. Whether we refer to the layout or functionalities, the mobile implementation itself has been given extra attention by the developers.

When abstracting from the poor performance, the usability is on par and even better than on desktop. We could not see any outliers between accessing the casino site via a smartphone or a tablet. We cannot but commend the decision to rework the framework when for handheld device owners. The rest, we will condemn.


The platform managed to score an impressive rating in our Dream Jackpot review, and there is a good reason for that.

Not only does it provide all the essentials any British gambler would expect nowadays, but its activities come from some of the top gambling providers currently functioning within the UK.


You can access a full list of the current game providers that showcases all the titles from each developer.


Slots number around 1950, which is among the highest numbers we have seen up to date. The catalogue far exceeds the 500-slot industry standard.

And beyond standard games, British players can access several jackpots and progressives.

Low contribution slots

Going back to Dream Jackpot bonus codes, the slots that contribute only by 20% to your wagering efforts are:

  1. 300 Shields
  2. 300 Shields Extreme
  3. Big Bad Wolf
  4. Blood Suckers
  5. Bloodsuckers II
  6. Dead or Alive
  7. Jackpot 6000
  8. Kings of Chicago
  9. Lucky 8 Line
  10. Secrets of the Stones
  11. Super Nudge 6000
  12. Victorious

The non-contributing list is more extensive, and we recommend that you check the Promotional Terms.

Live Blackjack

There is Pragmatic Play’s Blackjack Lobby that holds 32 separate Live Blackjack tables.

Finding live casino games will be a difficult task. There is no dedicated page for the live casino at all and the search feature is especially prone to freezing.

Betting limits of Blackjack from Pragmatic Play

Pragmatic Play Rooms Minimum Bet Maximum Bet
ONE Blackjack £1 £5000
Blackjack 1, 2, 17, 18 & 27 £5 £1000
Blackjack 3-5, 11, 12, 19, 20, 21, 28 & 29 £10 £2500
Blackjack 6-8, 14, 15, 22-24 £25 £2500
Blackjack 9, 16, 25, 30 £50 £2500
Blackjack 10, 26, 30-32 £100 £2500

All Pragmatic Playrooms are part of the Drops & Wins promotional system.

You may be surprised to find out, but you can also play the live blackjack rooms provided by Evolution Gaming. These number 48 but are only accessible via another live casino title from the same provider. Here is how it works:

  • You select, say, Lightning Roulette.
  • You then click on the X mark to exit.
  • Instead of sending you back to the casino site, this will take you to Evolution Gaming’s lobby.

Betting limits for Evolution Gaming Blackjack rooms

Evolution Gaming Rooms Betting Limits
Blackjack B, Speed K & Classic Speed 20 £10-£1000
Other Classic & Classic Speed Rooms £5-£1000
Free Bet, Power & Infinite Blackjack £1-£1000
Speed Blackjack L & Blackjack C £15-£1000
Speed Blackjack M & D £20-£1000
Speed Blackjack E, G & H £25-£1000
Speed VIP Blackjack A-D & Blackjack VIP 1-5 &Blackjack VIP O, P, S, T, Alpha, Beta & Gamma & Blackjack Silver A & B £50-£1000
Blackjack VIP 7, 8, A, B, D-F & K, Silver C-E, N, L & X £100-£1000
Speed Blackjack I & J £35-£1000
Blackjack Silver G & F, VIP C & G-I, Platinum VIP, Fortune VIP £250-£1000
Blackjack VIP M & R £500-£1000
Blackjack Diamond VIP £500-£2500
Blackjack Grand VIP £1000-£2500
Blackjack Party £0.5-£200

Live Roulette

Via the same lobby, you can find six Live Roulette rooms:

  • Mega Roulette
  • Roulette 1 – Azure
  • Speed Roulette 1
  • Roulette 2
  • Auto-Roulette 1
  • Roulette 3 – Macao

Their implementation similarly is better than expected, but the betting limits show no variation.


All live roulette games from Pragmatic Play have £0.1 and £5000 as lower and upper betting limits.

Just as for Live Blackjack, these rooms are part of the Drops & Wins scheme.

Evolution Gaming also brings its popular live roulette title, bringing the total of playable rooms to 19.

Variation in betting limits for Live Roulette

Evolution Gaming Rooms Minimum Bet
Instant Roulette, Auto-Roulette & Speed Auto Roulette £0.1
Lightning Roulette, American Roulette, Auto-Roulette VIP, Auto-Roulette La Partage £0.2
Double Ball Roulette £0.25
Roulette & Hindi Roulette £0.5
Immersive Roulette, VIP Roulette & French Roulette Gold £1

Double Ball Roulette has £800 as its upper betting bound, while any other room has it set at £2000.

Live Baccarat

There are 38 Live Baccarat rooms in total, surprisingly surpassing the number of live roulette options. The ten options coming from Pragmatic Play are either standard or speed titles, with betting bounds set at £1 and £10000 across the board.

Evolution Gaming squeezes in several squeeze, control squeeze, no commission, and speed no commission entries. However, all betting limits for baccarat are £1 and £5000. The only outliers are the Dragon Tiger game with £1 and £1000 as betting bounds, and the Super Sic Bo option, with possible wagers ranging from £0.2 to £2500.

Table Games

The table game category holds 56 titles that provide non-live options for all the popular titles you would have previously encountered.

Naturally, the game rule variation is greater in this area. We also note the presence of Evolution Gaming’s First Person titles that simulate the live casino environment, despite being nothing of the sort. Lightning and standard Roulette, Blackjack, Baccarat, Dream Catcher, Mega Ball, Football Studio, and even Craps get this treatment.

Other than that, British players can access 3D titles or multi-bet games.

Game providers

Play'n Go
Evolution Gaming
1X2 Gaming
Blueprint Gaming
ELK Studios
Endemol Studios
High 5 Games
Inspired Gaming Group
Leander Games
Lightning Box Games
Magic Dreams
Merkur Gaming
Nolimit City
Pragmatic Play
Push Gaming
Realistic Games
Red Tiger Gaming
Relax Gaming
WMS Gaming
Big Time Gaming
Iron Dog
Skillzz Gaming
Betdigital Ltd
Side City Studios
2By2 Gaming
Bla Bla Bla Studios
Storm Gaming
Fantasma Games
Adoptit Publishing
Just For the Win
Sigma Gaming
Touchstone Gaming
PearFiction Studios
Probability Jones
Old Skool Studios
Seven Deuce Gaming
Concept Gaming
Games Warehouse
Triple Edge Studios
Wild Streak
Mutuel Play
Reel Time Gaming
Crazy Tooth Studio
Chance Interactive
Fortune Factory
Colossus Bets
Reflex Gaming
Skywind Group
Slingo Originals
STHLM Gaming
PG Soft
Neon Valley Studios
All41 Studios
MaxWin Gaming
Golden Rock Studios
Asylum Labs
Alchemy Gaming
Bulletproof Gaming
BB Games
D-tech Gaming
Electric Elephant
Games Inc
Hacksaw Gaming
Jade Rabbit Studios
Live5 Gaming
Pulse 8
Green Jade
4The Player
Switch Studios
Silverback Games
Spin Play
Half Pixel
Gold Coin Studios
Pirates Gold Studios
Black Pudding
Eurostar Studios
Gong Gaming Technology
Scientific Games
Shuffle Master
Show more

Dream Jackpot vs. Market Standards

Min. deposit

Industry standard: GBP 10

Min. withdrawal

Industry standard: GBP 10

Max. cashout

Industry standard: GBP 100,000

Payout Time

Industry standard: 2 days

2 days
Register time

Industry standard: 2 Mins

3 mins
KYC Time

Industry standard: 2 days

3 days
Slot games

Industry standard: 500


Industry standard: 100% up to GBP 200

18+. New players only. Min deposit £20. 1st deposit: 50 spins on Big Bass Bonanza. 35x wagering applies, within 21 days. Max wins from spins £100. Spins expire after 24 hours. Full T&Cs Apply - T&C Apply, 18+
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus

Dream Jackpot

£20£20£200002 days3 mins3 days1950100% up to £ 100

PokerStars Casino

£10£10£10000001 day1 min1 day1100100% up to £ 200

888 Casino

£10£10£300001-2 days1 min1 day1000200% up to £ 550


£10£10£7000+3 days2 mins1 day900200% up to £ 40

Pink Casino

£10£10£10000001 day2 mins2-3 days800100% up to £ 150


£10£20£10000001 day2 mins1 day2600200% up to £ 50

Lucky VIP Casino

£10£10£10000001 day2 mins1 day300100% up to £ 100

Jazzy Spins Casino

£5£10No limit2 days1 min1 day96110% up to £ 50
Load more

Dream Jackpot Review - Payment Methods

Once you have registered and completed initial checks, you can access the cashier tab and select your desired payment option. The available options are great in number and quality.

This Dream Jackpot review will contain both a practical guide to depositing and withdrawing and the regulatory aspects that the British customer should be aware of.

Once you select a value, the platform will automatically search for applicable Dream Jackpot bonus codes.

Be aware

Although the gambling site operator holds customer funds separate from company capital, the UK Gambling Commission’s segregation of customer balances assessment still marks the user’s money at the “not protected” level.

The fact that this gambling platform, like any other on the market, should not be used as a financial institution should be only strengthened by the lack of financial protection your funds face.

While there is no clear limit on the transactions you may complete within one day, the casino operator reserves the right to place a bound on how many deposits each British user may request. Further so, you should only add money to wager them. The casino site’s staff will show enhanced due diligence towards the withdrawal of unused sums.


Requesting unwagered money can even lead to the loss of your British account.


Withdrawals will go through the same methods previously used for depositing if possible. Otherwise, the platform will require you to choose another option owned by you.

No matter the method employed, from e-wallets like Neosurf to traditional cards such as Visa and Mastercard, withdrawals will come with additional checks of your identity and ownership of the method and against money laundering.

Additionally, withdrawal requests will only go through once all your payments towards the casino site have been confirmed.


Note that, despite the minimum withdrawable amount being £20, if you have less cashable money in your balance, you can appeal to the customer support team and request it in its entirety.

Payment Min deposit Max deposit Min withdrawal Max withdrawal Withdrawal time
£20 No limit £20 No limit 3-5 days
£20 No limit £20 No limit 3-5 days
£20 No limit £20 No limit 2-5 days
£20 No limit £20 No limit 3-5 days
£20 No limit £20 No limit 2-5 days
£20 No limit N/A N/A N/A
£20 No limit £20 No limit 2-5 days
£20 No limit £20 No limit 2-5 days
£20 No limit £20 No limit 3-5 days
£20 No limit £20 No limit 2-10 days
Show more


There are two places to look for information on the loyalty system which we clearly explain in this Dream Jackpot review. These are the promotional page, oddly renamed as Dream Deals, and the Promotional terms.

The basics are that, while adding funds and wagering them on the gambling website, you will also accumulate loyalty points.

You may rack up to 500 following your first deposit.

Then, you will attain a certain amount, based on the games you start playing.

How much you get for wagering £10

Game Types Points Accrued per £10
Slots & Scratch cards 2
Video Poker & Video Poker Side Bet 1
Blackjack 0.5
Roulette 0.25

For every 1000 points, you can then get £5 bonus money with a standard 35x wagering and no maximum cash out associated. You can transform up to 10000 points in one day.

The system effectively covers the games previously excluded from Dream Jackpot bonus codes usability due to the 0% wagering contribution.


All loyalty points will expire if you fail to show any activity for a continuous 30-day period.

Related casinos


No phone available
Live chat:
24/7, uses 4-digit pin code

The casino provides two of the three essential contact methods that any British gambler should expect.

Although it loses points on the lack of a phone line, the 24/7-functioning live chat option covers most of such ills.

From our own experience, the customer support staff proved helpful and comprehensive, despite taking some time to return with an answer at times. However, waiting periods never exceeded the 30-minute mark.


The dispute procedure is a simple three-step process.

You start by contacting the customer support staff via available facets. If the issue is serious and worth the agents’ attention, they will ask for further details related to the event in question.


A further review process will be necessary, in some cases. Thus the agent will escalate your complaint to its team leader.

If you are still dissatisfied with the response, you may request an escalation. From this point on, your issue becomes a complaint or dispute and receives a case ID you need to reference in correspondence.

The result from this stage is the casino’s final answer.


The response times can last up to 28 days but should not exceed eight weeks.

There is a bonus step if you remain under the impression of being wronged. You may contact eCOGRA, a trustworthy alternate dispute resolution agency.

Be aware

eCOGRA will not consider disputes that have taken place more than six months before the initial appeal, nor those that have not gone through the casino’s internal resolution procedure.

Responsible gambling

Any British gambler reading our Dream Jackpot review should understand that the online gambling service has put all the necessary measures for a safe play environment.

The first features you will encounter relate to maintaining control of your gambling. These include self-limits, including deposit thresholds and game time reminders, self-assessment, and help tools, such as a test and helpful advice. You may also check your account’s history via available calendars.

More serious situations will require you to opt for taking a break and self-excluding.


  1. Self-exclusion should be followed by registering with GAMSTOP and using the services of problem gambling outreach agencies. The site links to all.
  2. You should also request the customer support crew to cancel any remaining Dream Jackpot bonus codes.

Dream Jackpot Review - Pros and Cons

  • The website has the 35x standard wagering requirements for its Dream Jackpot bonus codes.
  • It hosts around 1950 slots from top providers.
  • The live chat options also come from respectable developers.
  • It has put in place a loyalty scheme for British gamblers.
  • The aesthetic direction is pleasant.
  • The platform has seen optimisation for mobile devices.
  • You may use some of the best payment methods available for British customers.
  • The casino website has incredibly poor performance.
  • The live casino games are nigh impossible to find.
  • The British customer’s funds are not protected.
  • Table and live casino games have no contribution for Dream Jackpot bonus codes wagering.

How we review

Casinoalpha rating 7.8 / 10
Test duration 9 Hours
Review Duration 27 Hours
Deposit Methods Checked Yes
Withdrawal Methods Checked Yes
Slots Tested Yes
Live Games Tested Yes
Published Date Oct 2021
Updated Date Apr 2024
AuthorAdina MinculescuSenior Author & Editor at CasinoAlpha

Adina’s analytical way of thinking is what gamblers need to understand the casino market. With her expertise in this niche combined with her studies in linguistic typology and hermeneutics, you will get the essential help to make informed financial decisions. Let her be your reliable guide!

ReviewerTudor TuriceanuCEO & Chief Editor at CasinoAlpha

Tudor Turiceanu uses his multiple systematic skillsets to oversee and coordinate the CasinoAlpha project. He assists the authors in creating a transparent gambling niche for users. As a CEO and Chief Editor with broad knowledge, Tudor knows the importance of transmitting confident advice.

Play responsible! Visit Dream Jackpot

Dream Jackpot Player Reviews

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