This bonus is part of a welcome package that consists of 4 different deposits.
Casiplay Casino User Reviews
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Casiplay Casino Review
Legit & Fairness 8.0/10 |
Payment Methods 7.8/10 |
Product Rating 8.6/10 |
Customer Support 9.0/10 |
Reputation 9.6/10 |
Casiplay Casino Overview
Min deposit | £10 |
Max cashout | £100000 |
Payout time | 2 days |
Slot Games | 800 |
Live Games | 154 |
Is Casiplay Casino Legit? Analyzing Fairness and Trustworthiness
Casino T&C Fair Terms |
Bonuses T&C Fair Terms |
Responsible Gaming 13 Options |
The website’s responsible gambling section covers the ways you can restrict your casino play. The available methods are:
- Self-limits (deposits and session timeouts);
- On-site financial monitors;
- A game history section under ‘My Account’;
- Breaks;
- Self-exclusion;
- Account closure.
When you take a break, you will only suspend your access to this casino. If, however, you opt for self-banishment or closure, you’ll exclude yourself from all Aspire Global websites. In addition, all Casiplay bonus codes you have previously claimed will also disappear.
How to Manage Payments at Casiplay Casino: A Quick Guide
Min deposit | £10 |
Min. Withdrawal | £10 |
Max cashout | £100000 |
Payout time | 2 days |
Once you verify your account, you can engage in gambling transactions. There are many UK-favourite payment methods here, and your options are debit cards, e-wallets, and prepaid vouchers. When you request a withdrawal, the casino team will take 48 hours to approve your demand. Then, the payment institution you chose will process the transaction. Expect to see your funds in 0 to five days.
In case your payout exceeds £2300, Casiplay UK will ask for your documents. Even if you proved your identity beforehand, you must complete this procedure.
Casiplay Casino Support: Availability and Contact Methods
Live Chat Yes |
Live Chat 24/7 Yes |
Response time Average (6-10 min) |
Helpful Chat Helpful |
FAQ Extensive |
Email care@casiplay.com |
Regardless of the method, know that you will only talk to human agents – there is no bot to interfere with your conversation. Launch the chat window after supplying your name and email address, it’s possible even as a non-member. The topics to cover with a customer service rep are:
- Deposits and withdrawals;
- Casiplay bonus codes and how to activate them;
- Technical issues;
- Responsible gaming;
- Account management and opening/closure.
Complaints Procedure Explained
Should you have a complaint, you must address it to the support agents first. They will review your requests and give you a verdict.
Although the timeframe is not specific, they aim to provide answers shortly after your plea. Should the verdict dissatisfy you, there are more options. Firstly, you may ask to speak to a support manager, whose solution you may accept or refuse.
In the event you disagree with his proposition, you can escalate your complaint to The Malta Gaming Authority, which is also a regulatory body for Casiplay UK.
Both institutions will ask you to submit your query, with complete details of the situation, through an online form.
Casiplay Casino’s Reputation: Licensing, Background, and Third-Party Reviews
Licenses MGA, UK Gambling Commission |
Online Since 2019 |
Third Party Reviews Poor |
Gambling Products 1 |
Licenses
MGA - MGA/CL1/408/2007 | |
UK Gambling Commission - 39483 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
This gambling site falls under the umbrella of Aspire Global International Ltd casinos. The Maltese company opened its doors in 2005, and it aimed to obtain licences from reputable authorities. Currently, it operates under the MGA’s supervision. However, the UK version of the casino is operated by AG Communications Limited, an Aspire subsidiary that gets its licencing from the UKGC.
In this situation, we noted in our Casiplay casino review that this is a turnkey casino – Aspire Global works as its white-label provider, while AG Communications supervises its operations. Both companies play a role in the website’s security and affiliations.
Casiplay Casino Summary: Pros, Cons, and What to Expect
- Slots from providers like Play’n Go, NetEnt, Red Tiger Gaming, and PariPlay;
- Around 100 live dealer titles;
- Friendly and helpful chat agents;
- Diverse Casiplay promo codes, including no deposit offers;
- Easy-to-follow terms for all Casiplay bonus codes;
- Unlimited withdrawals for British players;
- Numerous safe gambling measures.
- The interface may be challenging to navigate;
- There is no loyalty programme available.
Compare Casiplay Casino with Other Top UK Casinos
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
800 | 154 | 2019 | £10 | £100000 | 2 days | 24/7 | |
961 | 0 | 2019 | £10 | No limit | 1 day | 24/7 | |
1500 | 130 | 2019 | £10 | £100000 | 2 days | 24/7 | |
800 | 11 | 2019 | £10 | £100000 | 2-3 days | 24/7 | |
1200 | 85 | 2019 | £10 | £100000 | 2-3 days | No | |
500 | 0 | 2022 | £5 | £100000 | 2-3 days | Not 24/7 |
Casiplay Casino Sister Sites: Explore More Casinos for a Similar Experience
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Read ReviewCasiplay Casino’s Rankings Across Our Categories
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Casiplay Casino Review Methodology
Review | Details |
---|---|
Reviewer | Cosmin Brehoi |
CasinoAlpha Rating | |
Test Duration | 9 Hours |
Review Duration | 28 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
Updated Date | Aug 2024 |